FAQs Archive - Expresstranslate

Q: Do I need my document to be translated by a NAATI translator?

The quick and simple answer is YES. There are a number of reasons why you should have your document translated professionally and by a certified translator. One of the reason is if you are submitting your documents to an Australian federal, state or local government authority, they will more than likely request that your documents be translated by a translator who holds a current NAATI certification. If you provide a non-NAATI certified document, your application will likely be rejected and cause delay in your processing time. NAATI is the only official body for translators and interpreters in Australia. It sets the benchmark of what is expected of any professional translator in Australia.

Q: Can I add more documents once I have ordered my NAATI certified translation ?

Yes, at any time. You can contact us directly via e-mail, chat, or phone, we are right here ready to help! We will simply issue a new payment for the additional documents and try our best to deliver everything at the same time as your previous order.

Q: How do I cancel my order?

Should you for any reason need to cancel your translation, please contact your project manager or customer service. If the translation has not commenced yet, we will gladly cancel and reimbursed you the amount.

Q: How do I order my NAATI document translation?

You can simply fill out our quote form. We will email you our best price guaranteed along with the payment information. You can immediately do a payment online and voila! Your translation will be on its way! You can also call us on our numbers available once you receive your quote and we will gladly assist for payment over the phone.

Q: How long will it take to translate and receive my NAATI translation?

A. Our delivery time ranges from 4-6 hours to 2-3 business days. Depending on the size of the document and the urgency, we can deliver the translation within 4 hours of payment received. Our normal delivery time is 2-3 business days and most of the time we deliver within 2 business days for e-mail delivery (soft copy).