Yes, at any time. You can contact us directly via e-mail, chat, or phone, we are right here ready to help! We will simply issue a new payment for the additional documents and try our best to deliver everything at the same time as your previous order.

The quick and simple answer is YES. There are a number of reasons why you should have your document translated professionally and by a certified translator. One of the reason is if you are submitting your documents to an Australian federal, state or local government authority, they will more than likely request that your documents be translated by a translator who holds a current NAATI certification. If you provide a non-NAATI certified document, your application will likely be rejected and cause delay in your processing time.

NAATI is the only official body for translators and interpreters in Australia. It sets the benchmark of what is expected of any professional translator in Australia.

Should you for any reason need to cancel your translation, please contact your project manager or customer service. If the translation has not commenced yet, we will gladly cancel and reimbursed you the amount.

You can simply fill out our quote form. We will email you our best price guaranteed along with the payment information. You can immediately do a payment online and voila! Your translation will be on its way! You can also call us on our numbers available once you receive your quote and we will gladly assist for payment over the phone.

For individuals and organisation, payment is required before the project can commence. Payment methods include Bank Transfer, EFT, Credit card (online secure gateway) and Paypal. In some instances, credit may be granted to Australian businesses with a valid ABN. Where credit is approved, terms are strictly 7 days, an invoice will be provided along with the project delivery.

A. Our delivery time ranges from 4-6 hours to 2-3 business days. Depending on the size of the document and the urgency, we can deliver the translation within 4 hours of payment received. Our normal delivery time is 2-3 business days and most of the time we deliver within 2 business days for e-mail delivery (soft copy).

A. Expresstranslate provides affordable and quality assured NAATI certified translation service. We provide NAATI translations for $ 70.00 per page or standard document ( For example; birth certificate, licences, diplomas, marriage certificate, police checks, etc). If you require any foreign documents translated into English for official purposes such as for an Australian Passport application or for DIAC, DFAT or even a driver’s licence translated, we can certainly assist you with your NAATI translation.
Our NAATI translations are carried out by professional NAATI accredited translators who have the relevant qualifications and are registered to carry out NAATI translations.

Yes, we offer discounts for bulk order or multiple documents. Simply send all your documents requiring NAATI certification or large volume professional translation all at once to us and we will assess and provide our pricing including our discount. You can also email us if the document is too large at admin@expresstranslate.com.au